We have a 30 Day exchange or refund for all fashionbabyy purchases. Exchanges will be accepted only in the case of manufacturing defect or dispatch of incorrect item. The product should then be couriered back to fashionbabyy within 30 days of receipt of the same. The items must be in its original unused condition to be exchanged. The garment should also be sent back in the original packaging with the bills and tags intact.
HOW DO I RETURN AN ITEM?
If you check that there is a fault with an item or wrong item you have received, please contact us get the return approval and return address within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted.
If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange.
Non-returnable items include damaged products through customer mishandling.
Returns made without a receipt may be refused.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team to start the return process. Please include the following information:
·Proof of purchase(Order Summary)
·Video or photo of the faulty product
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. If return or refund is required for this reason, the original freight and return freight shall be borne by us.
WHEN I CAN RECEIVE MY REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Your refund will deduct the original shipping cost. At the same time, you need to bear the return shipping cost, except for damaged packages.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.
You can email us at email@example.com for further assistance. We’ll be waiting!